Terms of service

Bilum Haus – Terms of Service

Effective Date: 18/06/2026

Welcome to Bilum Haus. By accessing or purchasing from our website, you agree to the following Terms of Service.

1. Overview

Bilum Haus is an online store offering handmade bilum bags sourced from Papua New Guinea. By using our website or purchasing our products, you agree to be bound by these Terms of Service.

2. Products

All products sold by Bilum Haus are handmade. As a result, slight variations in colour, shape, size, or finish may occur. These variations are part of the uniqueness of each item and are not considered defects.

We make every effort to display product images accurately, but we cannot guarantee that your device’s display reflects exact colours.

3. Pricing & Payments

All prices are listed in Australian Dollars (AUD) unless otherwise stated. Prices are subject to change without notice.

We accept secure online payments through Shopify-supported payment providers. Orders will only be processed once payment has been received in full.

4. Shipping

We ship orders both within Australia and internationally (if applicable).

Processing times may vary depending on product availability.
Delivery times are estimates only and may be affected by postal delays or customs processing.
Bilum Haus is not responsible for delays caused by shipping carriers or customs authorities.

Customers are responsible for providing accurate shipping information. We are not liable for lost orders due to incorrect addresses.

5. Returns & Refunds

Due to the handmade nature of our products, all sales are generally considered final unless items arrive damaged or incorrect.

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos of the issue.

Approved returns or refunds will be processed on a case-by-case basis.

6. Intellectual Property

All content on this website, including images, branding, and product descriptions, is the property of Bilum Haus and may not be copied, reproduced, or used without permission.

7. Limitation of Liability

Bilum Haus is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

All products are provided “as is” without warranties beyond what is required by Australian Consumer Law.

8. Privacy

We respect your privacy and only collect personal information necessary to process orders and improve our services.

Your information will not be sold or shared with third parties except where required to fulfil your order (e.g., shipping providers or payment processors).

9. Changes to Terms

Bilum Haus reserves the right to update or modify these Terms of Service at any time. Continued use of the website constitutes acceptance of any changes.